Return policy

Grain Glory

At Grain Glory, we take pride in delivering farm-fresh, hygienically packed products directly from farmers to customers. Due to the nature of food and consumable items, we follow a strict No Return & No Cancellation Policy, except in rare and genuine cases mentioned below.

🔁 Returns

We do not accept returns once an order has been successfully delivered.

However, a return or replacement will be considered only under the following condition:

The product received is physically damaged, leaking, torn, or spilled at the time of delivery.

Important Conditions for Return Eligibility:

The issue must be reported within 24 hours of delivery.

The product must be unused, unopened, and in the original packaging.

Clear photos or videos of the damaged product and outer packaging must be provided.

To raise a return request, customers must create a support ticket or contact us at:

📧 grainglory.help@gmail.com

Our team will review the request and respond within 3–5 working days.

❌ Non-Returnable Items

Returns will NOT be accepted in the following cases:

Change of mind after delivery

Taste or preference issues

Delay caused by courier partners beyond our control

Minor packaging dents that do not affect product quality

Incorrect address provided by the customer

💸 Refunds / Replacements

If the return request is approved, we may offer:

A replacement product, or

A refund, at our sole discretion.

Approved refunds will be processed to the original payment method within 5–7 business days after verification.

🚫 Order Cancellation Policy

Once an order is placed, cancellation is not allowed.

This is because each order involves:

Careful sourcing from farmers

Hygienic handling and quality checks

Packaging, labeling, and logistics setup

Significant effort and cost are involved immediately after an order is confirmed, making cancellations unfeasible.

📦 Shipping Responsibility

Grain Glory ensures that all products are packed securely before dispatch.

However, damages caused during transit must be reported as per the return conditions mentioned above.

📩 Contact Us

For any support related to returns, refunds, or damaged products, please reach out to us:

📧 grainglory.help@gmail.com

🌐 www.grainglory.in

⚖️ Policy Updates

Grain Glory reserves the right to update or modify this policy at any time without prior notice.

The latest version will always be available on our website.